SHIPPING & DELIVERY


What countries does Storm ship to?

We currently ship to these countries:

EUROPE

Austria, Belgium, Bulgaria, Croatia, Cyprus,Czech Republic,Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Ireland,Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands,Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,Switzerland, United Kingdom.

AMERICA

Canada, United States, Mexico

ASIA PACIFIC 

China, Hong Kong, South Korea, Macau,Singapore, Taiwan, Japan, Malaysia,Australia, New Zealand.

Notes:
- Currently, we do not ship to countries in the Middle East, Africa, South America and Southeast Asia.
- We do ship to APO/FPO military addresses.



How much does shipping cost?

Free shipping for orders over $75 within the United States.



Is there a set shipment time for all products?

No. Shipment times vary for each product depending on stock availability. The estimated shipping time, in days, is shown for each product page when you place an order at stormbowling.com.



How do I track my order?

There are two ways in which you can track your order:

Email:

You‘ll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel. You can also contact our dedicated customer support team at 1-800-369-4402 to check on your order status.

Online:

You can track your order by visiting http://stormbowling.com . Click on ‘My Account’ and then click on ’My Order’. Track my order .



Can I have my order delivered to an address other than my home address?



What do I do if items were damaged or missing upon delivery?

Damaged in delivery: 

If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items: 

All missing items claims must be reported within five business days of delivery. Contact us to report a missing or damaged item from shipment.

PAYMENT METHOD


We accept the following forms of payment: 

  1. Credit Cards - MasterCard - Visa - JCB
  2. Debit Cards - Visa Debit - MasterCard Debit 
  3. Paypal - Paypal Credit - Paypal Express
  4. Checks – Cashiers Checks

We take security and fraud protection very seriously. Your information is stored safely and all credit and debit cardholders are subject to validation and authorization by both us and the card issuer. 

If your payment cannot go through, please contact the issuing bank for help. If they cannot identify the problem, we suggest trying another method of payment. 



I have paid for the order, why is my order status still pending?

The delay may result from time required to synchronize payment confirmation between our and the payment processor’s system. Contact Customer Care by calling or emailing us for further assistance.



Do you accept payment by installment?

No



How can I pay with my coupon?

Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section. To use coupon code,click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order. 



Fraud Protection Policy

For your protection, orders are subject to Storm’s verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include proof of identity such as a driver’s license bearing the address information or proof of payment method such as bank statement or a copy of your credit card (front and back). These proof will be sent to onlinepayment@stormbowling.com (a highly protected email address designated for these kinds of problems) should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with a correct phone number and email address. Storm reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.

ORDER INFORMATION


How do I check the status of my order? 

There are two ways to track your order.  

  • Login to your Storm Account to view your status. 

  • Contact Customer Service through Email: web_orders@stormbowling.com; or Call 1-800-369-4402.



How can I check the status of my order if I made the purchase as a guest? 

When you placed the order, a Storm Account was automatically created using your email address.  Follow this link to get a password for your account and then login to view the status of your order.



How do I change items in my order? 

You cannot change the items in your order. If you have already paid, please send an email to support@stormbowling.com to cancel the order for a refund. You can then place a new order. 



How do I cancel my order? 

  • If you have not paid yet, you can login to your DJI Account to cancel the order under “My Orders”. 

  • If you have already paid, please send an call or email to cancel the order for your refund. 



Can I split my order? 

Normally, we will not split orders. If you have ordered many different types of products, then we will ship them together instead of shipping them individually. If you want to receive products individually as soon as they are available, please place separate orders. 



When will I receive my refunded coupon after canceling my order? 

If the order has been paid for: You will receive the refunded coupon in about 4-5 working days.

REFUND & WARRANTY POLICY


We do not refund products. But, we do replace products that fall under warranty stipulations. We agree to replace a ball if at any time during the warranty period it is found to be defective in material and/or workmanship. 



Balls

Storm Products, Inc. shall for no reason be responsible for any damage caused by the following:

– The distance between the edge of any hole and the edge of the pin being less than 1”

– Plugging of the ball

– Improper installation of inserts for the fingers and/or thumb

– The top of each hole must be adequately beveled

– A non-excessive amount of adhesive/super glue should be used

– A bridge that has been weakened by holes that intersect or by being too narrow

– A minimum ¾” difference in lateral pitches must be used

– The width of the bridge being less than ¼” 

– Holes lacking sufficient bevel 

– Damage caused by pinsetters, ball return systems, gutters and/or lanes

– Bowler abuse 

– Exposure to extreme temperatures (above 125°F or below 40°F) This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.



Bags

Storm Products, Inc. warrants this product from the date of purchase against defects in material or workmanship. Defective items will be either replaced or repaired at our option. The warranty does not cover normal wear and tear; damage caused by accident, misuse, alterations to, or tampering with the product. For damage not warranty related, the customer will receive an estimate for charges to repair the product and must pay for repairs before any repairs are started. Requests for repair, a return authorization number, replacement parts or warranty information need to be directed to Storm Products, Inc. by calling 1-800-369-4402 or writing to: 

Storm Products,
165 South 800 West 
Brigham City UT 84302 
Attention: Bag Department 

Be certain to include your name, address and telephone number, evidence of purchase date and a description of the product. Unjustied claims will be returned freight collect at the discretion of Storm Products, Inc. Any defective product returned for repair or replacement must be shipped prepaid to Storm Products, Inc. at the address listed. Shipping costs for return of the repaired or replaced product to the purchaser shall be at the expense of Storm Products, Inc. Repair or replacement shall be the exclusive remedy available to the purchaser. Storm Products, Inc. shall under no circumstances be liable by virtue of this warranty or otherwise for any special, indirect, secondary, incidental or consequential damage of any nature to any person or property arising directly or indirectly out of the use or inability to use a warranted product. This warranty gives you specific legal rights and you may also have other rights, which vary, from state to state.

JERSEY SIZING


MENS-H5

SM || Chest – 36-38" || Length – 25.5"

MD || Chest – 40-42" || Length – 27"

LG || Chest – 44-46" || Length – 28.5"

XL || Chest – 48-50" || Length – 29.5"

2X || Chest – 52-54" || Length – 31

3X || Chest – 56-58" || Length – 32.5"

4X || Chest – 60-64" || Length – 34.5"

MENS-LI

SM || Chest – 36-38" || Length – 25.5"

MD || Chest – 40-42" || Length – 27"

LG || Chest – 44-46" || Length – 28.5"

XL || Chest – 48-50" || Length – 29.5"

2X || Chest – 52-54" || Length – 31

3X || Chest – 56-58" || Length – 32.5"

4X || Chest – 60-64" || Length – 34.5"

MENS-BB

SM || Chest – 36-38" || Length – 25.5"

MD || Chest – 40-42" || Length – 27"

LG || Chest – 44-46" || Length – 28.5"

XL || Chest – 48-50" || Length – 29.5"

2X || Chest – 52-54" || Length – 31

3X || Chest – 56-58" || Length – 32.5"

4X || Chest – 60-64" || Length – 34.5"

FAQ


What is the procedure for returning a product that may be defective?

All Storm products come with a 30 day, 90 day, one year, or five year manufacturer’s standard warranty starting at the date of original purchase. If you believe you may have purchased a defective item, please return the product to the place of original purchase for inspection and warranty verification. If you or the original vendor have any questions, please feel free to call us at (800) 369-4402 for further assistance.



Can I buy Storm merchandise direct? 

We do not sell our bowling balls or bags directly to the consumer. We ask that consumers contact their  local Storm VIP pro shop  for pricing and availability of Storm bowling balls and bags. If there is not a pro shop in your area, please contact us via email and will put you in touch with a regional sales manager. We do, however, make apparel and accessories available online. Please visit  Storm Shop  pick up your favorite items today.



Where can I purchase Storm products? 

We have a link on our website where you can locate a Storm VIP pro shop around the world that sells Storm products. If there is not one listed in your area, we will find one for you! Please contact us at  kEncEmailjogpAtupsncpxmjoh/dpn  with your city and state and we will get you in touch with one of our friendly regional sales managers!



How do I replace the handle on my roller bag? 

PDF:  2 Ball Rolling Thunder Replacement Handle Instructions

PDF:  Storm 4-Ball Rolling Thunder™ Handle Replacement Instructions

PDF:  2014 Bag Part Guide

VIDEO:  4-Ball Roller Handle Replacement

VIDEO:  3-Ball Roller Handle Replacement



How do I replace the wheels/axle on my roller bag? 

VIDEO:   Roller Wheels/Axle Replacement



How can I find/purchase older or discontinued equipment? 

The best method to find older or discontinued equipment is through your local pro shop. They have a network of supply chains that may still have a few older or discontinued balls in stock. So get your favorite gear soon while supplies last.



Can I drill the Pin out? 

If the desired layout puts the pin too close to your fingers or puts the pin in your finger hole, you may do one of the following: drill the pin out, (completely removing the entire pin) or shift the layout slightly to leave at least a 1" buffer from the edge of the pin to the nearest hole.



How do I get my college/university considered for sponsorship? 

We ask that anyone who is interested in becoming a Storm sponsored team download and submit the college application form. All applications must be received by July 15th to be considered for the following year.

Storm College Application



What size glove or brace will best fit my hand?

It's best to visit your local pro shop to try it on before you purchase. If that is not an option, click here to open a suggested sizing guide.



What is the warranty procedure for Storm Shoes? 

Storm Bowling Products, Inc. has licensed the Storm brand name to Dexter Shoe Company. This means that Dexter will handle all warranty claims with any Storm branded shoes. If you have a warranty claim or defective issue or question, please contact Dexter at:  kEncEmaildvtupnfsdbsfAefyufscpxmjoh/dpn.



Do you still sell or service the original Surface Factory machine?

While we no longer sell the original Surface Factory machine, the larger vending machine with the bill acceptor and four rotating heads, we do continue to service them with parts and technical support. If you are in need of such, please email us at  kEncEmailufdiAtupsncpxmjoh/dpn  or call us at 800-369-4402 or 435-723-0403.