HELP & SUPPORT

We currently ship to all countries where FedEx and USPS deliver. Please note any customer living outside the United States will need to use PayPal as their form of payment and ship to their verified address through PayPal.

Free shipping for orders over $75 within the United States.

No. Shipment times vary for each product depending on stock availability. The estimated shipping time, in days, is shown for each product page when you place an order at stormbowling.com.

There are two ways in which you can track your order:

You‘ll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel. You can also contact our dedicated customer support team at 1-800-369-4402 to check on your order status.

You can track your order by visiting https://www.stormbowling.com/user-login. Type in your email address and password in the registered customers section. Once you are logged in, click on ’My Order’. Proceed with tracking your order.

Yes. Look for the option when checking out.

If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

For customers living in the United Sates we accept the following Credit Cards: MasterCard – Visa – Discover

PayPal – This is the required form of payment for any customer living outside the United States. For your protection, as well as ours, we do require the shipping address to be your confirmed PayPal address. If you don't have a PayPal account, you can set one up here.
We take security and fraud protection very seriously. Your information is stored safely and all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.

If your payment cannot go through, please contact the issuing bank for help. If they cannot identify the problem, we suggest trying another method of payment.

The delay may result from time required to synchronize payment confirmation between our and the payment processor’s system. Contact Customer Care by calling or emailing us for further assistance.

No

Go to the checkout page, follow the steps and fill in the necessary information. There are “use coupon code” and “use credit” buttons on the order summary section. To use coupon code,click on “Use a Coupon code” and enter the coupon code you have in the blank column. Don’t forget to click on “Use Coupon” to continue the order.

For your protection, orders are subject to Storm’s verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include proof of identity such as a driver’s license bearing the address information or proof of payment method such as bank statement or a copy of your credit card (front and back). These proof will be sent to onlinepayment@stormbowling.com (a highly protected email address designated for these kinds of problems) should this be necessary. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with a correct phone number and email address. Storm reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.

There are two ways to track your order.
You can track your order by visiting https://www.stormbowling.com/user-login. Type in your email address and password in the registered customers section. Once you are logged in, click on ’My Order’. Proceed with tracking your order.
Contact Customer Service by phone or through Email: web_orders@stormbowling.com; or Call 1-800-369-4402.

When you placed the order, a Storm Account was automatically created using your email address. Go to this page https://www.stormbowling.com/user-login to get a password for your account and then login to view the status of your order.

You cannot change the items in your order. If you have already paid, please send an email to support@stormbowling.com to cancel the order for a refund. You can then place a new order.

If you have not paid yet, you can login to your DJI Account to cancel the order under “My Orders”. If you have already paid, please send an email or call to cancel the order for your refund.

Normally, we will not split orders. If you have ordered many different types of products, then we will ship them together instead of shipping them individually. If you want to receive products individually as soon as they are available, please place separate orders.

If the order has been paid for, you will receive the refunded coupon in about 4-5 working days.

Storm warranty policy- Storm Bowling Balls

Limited One-Year Warranty - All Storm Bowling Balls (excluding the Mix)

Limited Two-Year Warranty - Storm Bowling Ball (Mix/Ice Only)

Storm Products, Inc. warrants this product from the date of purchase against defects in material or workmanship. Defective bags will be either replaced or replacement parts will be provided at our option. The warranty does not cover normal wear and tear, damage caused by accident, misuse, alterations to, or tampering with the product.

Requests for warranty assistance must go through your place of purchase. If for some reason that is not an option, you must call Storm Products, Inc. at 1-435-723-0403 or email tech@stormbowling.com.

When doing so, be certain to include your name, address, email address, telephone number, a copy of your receipt, and product description including pictures of the affected area(s).

For damage, not warranty related, the customer may purchase replacement parts including handles, axles, wheels and more. These costs vary but are usually nominal.

Repair or replacement shall be the exclusive remedy available to the purchaser. Storm Products, Inc. shall under no circumstances be liable under this warranty or otherwise for any special, indirect, secondary, incidental, or consequential damage of any nature to any person or property arising directly or indirectly out of the use or inability to use a warranted product.

This warranty gives you specific legal rights; you may also have other rights, varying from state to state.

Limited One-Year Warranty - 3G Warranty Policy

All Storm products come with a 30 day, 90 day, one year, or five year manufacturer’s standard warranty starting at the date of original purchase. If you believe you may have purchased a defective item, please return the product to the place of original purchase for inspection and warranty verification. If you or the original vendor have any questions, please feel free to call us at (800) 369-4402 for further assistance.

We do not sell our bowling balls or bags directly to the consumer. We ask that consumers contact their local Storm VIP pro shop for pricing and availability of Storm bowling balls and bags. If there is not a pro shop in your area, please contact us via email and will put you in touch with a regional sales manager. We do, however, make apparel and accessories available online. Please visit the Storm Shop to pick up your favorite items today.

We have a link on our website where you can locate a Storm VIP pro shop around the world that sells Storm products. If there is not one listed in your area, we will find one for you! Please contact us at info@stormbowling.com with your city and state and we will get you in touch with one of our friendly regional sales managers!

The best method to find older or discontinued equipment is through your local pro shop. They have a network of supply chains that may still have a few older or discontinued balls in stock. So get your favorite gear soon while supplies last.

If the desired layout puts the pin too close to your fingers or puts the pin in your finger hole, you may do one of the following: drill the pin out, (completely removing the entire pin) or shift the layout slightly to leave at least a 1" buffer from the edge of the pin to the nearest hole.

We ask that anyone who is interested in becoming a Storm sponsored team download and submit the college application form. All applications must be received by July 15th to be considered for the following year. Storm College Application

It's best to visit your local pro shop to try it on before you purchase. If that is not an option, click here to open a suggested sizing guide.

While we no longer sell the original Surface Factory machine, the larger vending machine with the bill acceptor and four rotating heads, we do continue to service them with parts and technical support. If you are in need of such, please email us at tech@stormbowling.com or call us at 800-369-4402 or 435-723-0403.