SHIPPING & DELIVERY


To which countries does Storm ship?

We currently ship to all countries where FedEx and USPS deliver. Please note any customer living outside the United States will need to use PayPal as their form of payment and ship to their verified address through PayPal.


How much does shipping cost?

Free shipping for orders over $75 within the United States.



Is there a set shipment time for all products?

No. Shipment times vary for each product depending on stock availability. The estimated shipping time, in days, is shown for each product page when you place an order at stormbowling.com.



How do I track my order?

There are two ways in which you can track your order:

Email:

You‘ll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel. You can also contact our dedicated customer support team at 1-800-369-4402 to check on your order status.

Online:

You can track your order by visiting https://www.stormbowling.com/user-login. Type in your email address and password in the registered customers section. Once you are logged in, click on ’My Order’. Proceed with tracking your order.



Can I have my order delivered to an address other than my home address?

Yes. Look for the option when checking out.



What do I do if items were damaged or missing upon delivery?


Damaged in delivery: 

If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.


Missing items: 

All missing items claims must be reported within five business days of delivery. Contact us to report a missing or damaged item from shipment. You can contact us by phone or online. 

Phone: (800) 369-4402

Online: https://www.stormbowling.com/contact-us