Who We Are
Storm was founded on a simple idea: that companies can win by putting the customer before everything else. Our platform helps the customer experience a new type of support system that is unheard of in most businesses. We’re now considered the leaders in a space we helped to create, we’re industry backed, and we’re not slowing down. We are Mountain Bikers, Road Bikers, Skiers/Boarders (dawn patrol & resort), Runners, Video Game Heroes, Movie Buffs, Musicians, and every other variety of people. We have Family people, Single people, Happy people. We’ve got a culture focused on smarts, kindness, continual learning, irreverence… and our people love it. A full 95% of our employees would recommend us to their friends.
Come find out why.
Who You Are
As a Technical Customer Service Representative, you are part of our post-sales support team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction. Acting as the first line of response to customers worldwide, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer. You will connect with our customers to address questions and resolve issues through multiple channels such as phone, email, Facebook, etc. You will organize and triage customer queries and support issues between these channels as well as manage special cases and communicate to the appropriate stakeholders and customers. Additionally, you will work with various teams to resolve customer support concerns, decipher equipment inquiries, and serve as an ambassador for our brand. Together, we will attract customers, empower existing ones, and build a world-class brand.
Skills and Qualifications
- Language skills – spelling, grammar, and word usage
- Ability to generate new ideas and work in a team
- Editing
- Ability to research, listen, and interview
- People person
- Persistence and thoroughness
The Role
The Technical Customer Service Representative is the voice of Storm. Your mission, if you choose to accept it, will vary from the strategic – such as developing high-level messaging that will resonate with our customers – through to the tactical – hunting down, ideating, creating, and shipping thought-leading content. This will range from blog posts to videos to product development, which highlight the value of customer experience, the power of our technology, the success of our customers, and the strengths that differentiate our brand and our forward-thinking modus operandi.
To be seriously considered, please note the position "Technical Customer Service Representative" in the subject line, and submit it to careers@stormbowling.com.
Our team is a group of motivated individuals who have a passion for sport bowling and like to increase our reach within the bowling community. We're moving extremely fast, and every day offers the chance to learn and grow professionally with a fun group of colleagues.
